Jake/Josh,

Thank you guys for a great car buying experience! You were the best!

Josh Robison

I am impressed!

Luxe Autohaus, and the staff members I dealt with, Tim and Jacob in particular, have been nothing but courteous, low-pressure (actually no-pressure) in their approach, and astonishingly easy to deal with. Ever had a dealership actually accept your offer? These guys did, and it is because they LISTEN to their clients. I made a fair market offer for a vintage vehicle and they agreed with my assessment, so the deal was done in minutes.

We consigned a household vehicle there as well and have so far been pleased, and plan to consign others in the future. I like that they can arrange financing for buyers, and that I don't have to waste time waiting for buyers who miss appointments or never show up at all. Time = money!

They have a full spectrum of vehicles, ranging from nearly-new premium European cars to specialty vehicles such as those appealing to off-roaders (Gelandewagens, Land Cruisers), vintage collectors and marque specific enthusiasts (Porsche's galore). That makes for a cool mix of old and new, and vehicles in every price range so you can find exactly the car you want. Maybe not today, or next week, but keep watching their website like I did and sooner or later you will be tempted by some high-octane Siren that screams your name.

A heart felt thank you to the folks at Luxe for making this the easiest, fastest and simplest car deal I've ever been a part of.

Brian (LA to PDX)
Portland
via Yelp (Five Stars)

Seriously, I went here with a pre-set hatred of everyone inside the building. Car shopping is about as bad as it gets, and after nearly an entire week of running as fast as I could from slimeballs, I'd pretty much given up on ever finding a new car. Tim, and the whole team at Luxe, totally changed that. I can accept that the good deal I got could maybe have been had elsewhere, this is probably true. I can accept that good cars can be found elsewhere, too. But I don't think I'll ever find another dealership like Luxe and its team of employees anywhere else. I was treated with respect from the get-go, listened to, and most of all, was never patronized. Tim helped me figure out which car would be a good fit for what I needed (ultimately, a snazzy 2006 BMW 325i that I L-O-V-E), but it wasn't easy and he was as patient as it gets. I think I test drove seven cars before I landed on Lizzy (my BMW), and once I thought I knew which car I wanted, I was ENCOURAGED to sleep on it! The rest was so easy from there. Joshua helped me figure out what to do about financing, and in no time Lizzy was mine.

The approach at Luxe is just right. Buying a new car has always been an awful thing to do, and Tim (and Joshua and Jacob) made the entire process as fun as shoe shopping. But Nordstroms doesn't keep beer on tap. :)

Stacy J.
Vancouver
via Yelp (Five Stars)

Just bought a Mini there and was extremley pleased with the whole process. Relaxed atmosphere and good people, something unheard of in the auto biz. Love the car and was treated very well. I've read some of the mixed reviews and I'm a little puzzeled by some. But as a business owner i know you can't possibly please everyone, but I think Luxe gives a real honest effort to try and please and in my case has delivered!!!!

Barclay B.
Portland
via Yelp (Five Stars)

I have shopped for cars for over 30 years but never had a better buying experience! LUXE helped me realize a lifetime goal of buying a Porsche 911 at a price that didn't blow the budget. Getting a fair price on an exceptionally nice car is reason enough to writ a complementary review but what really surprised me was the exceptional service I was given after the sale.

My car had a number of cosmetic details (professional touchup painting, invisible bra, etc) that I wanted LUXE to have done before I took delivery. I was afraid that after I paid for the car, they might be slow or unresponsive in addressing those post-purchase details. Boy, was I wrong to have worried. Josh and Jake bent over backwards to tend to all of my picky requests and never made me feel like I was being a nuisance.

LUXE did everything they promised and more. They have made me a believer.

Jim D.
Albany
via Yelp (Five Stars)

Luxe is amazing!!! We had purchased a vehicle one day and a few days later changed our mind about keeping it, luxe was very understanding and allowed us to trade for the full price of the vehicle we had purchased, they had amazingly low prices, and an especially friendly staff...

I feel really relaxed at luxe, they never pressured me at all and allowed me to look at the cars at my own pace. Thanks for the time and the car Luxe.

Joshua is an amazing sales person xD

Jaymes L.
Vancouver
via Yelp (Five Stars)

Amazing, amazing, amazing. This dealership has figured out what all the others are doing wrong. Friendly service, fair pricing and trade-in values with no pressure at all. It's so refreshing to find honest auto dealerships. They treated me like a sister and didn't try to sell me one thing. All my questions were answered intelligently and throughly. I was encouraged to "take my time and get to really know the car so I could make an educated decision" by an employee. Wow! That really impressed me.

Their prices are good and they offered me a reasonable trade-in value on my SUV. The paperwork was a breeze and I was headed home in my new, used car. This is no way your regular dealership. No hype, flashy commercials or rows and rows of the same vehicle. There is a good selection of cars to choose from, but your definately not going to find 100 of the same thing. I would highly recommend this place to anyone, but as a female, I think it's the only place to buy a used vehicle. They will treat you like family.

Kim J.
Camas
via Yelp (Five Stars)

Luxe has changed my perspective on what auto dealerships are all about. In this case, they were a consignment partner to get my car sold. They handled the marketing and sale of my Subaru STI with an unexpected level of professionalism, integrity & follow through. In particular, Jacob and Tim took the time to educate me on the market, set my expectations & consulted with me regularly on how to get results without sacrificing the right deal. On top of that, my car was well cared for. It was polished to look like it just came off the assembly line, and test drives were screened for serious buyers.

These are good guys! And did I mention the Kegerator & big screen TV in their show room?.

Rob M.
Hood River
via Yelp (Five Stars)

Have you traded in a vehicle at an auto dealership before? How humiliating it is to find that the money offered for your trade-in is embarrassingly low?

Have you ever sold a car privately? I've sold a handful in my tenure as a vehicle owner and its not one of my most favorite things to do. Thankfully I have never had troubles with anyone but I've heard the same awful stories everyone else has.

I stumbled upon LUXE and learned of their consignment program. They did have a fee (of course) but once I factored in the following it seemed like a no-brainer:

- They had the ability to work with financial institutions to facilitate loans to the people who want to buy my car (I certainly didn't have that ability on my own).

- They explained that they would extend their specially negotiated savings on things like Auto Detailing and Mechanical Inspection of my vehicle. I took them up on that offer and once my lovely car was detailed it was so hard to sell it (it looked like it did when it was brand spanking new).

- They told me that they would have my vehicle professionally photographed and posted on their website as well as on Craigslist. They did just that.

- They have a sales staff who would be selling my vehicle for me! That meant that they would take all the calls, answer all the e-mails, show it, handle test drives, etc. I could never have the time to devote to all of that legwork.

It didn't take long before LUXE Autohaus sold my 2003 VW Jetta TDi Wagon through their amazing consignment program.

After a short period of time (while all of the funding and paperwork were completed/submitted) I received the check and was just thrilled!

I am planning on selling my family's mini-van through their consignment program in the next few months and look forward, once again, to a stellar experience.

Rob D.
Portland
via Yelp (Five Stars)

I wish all dealership are like Luxe. It was so easy. I knew what I wanted went in, talk to Jacob about the BMW 540i that was for sale and 45 minutes later I was out of there. You don't need to waste your time on negotiating since the price is the lowest of any dealership in town. Car looked great, ran wonderfully and drove perfectly!!

Great experience. Thanks Guys!!

Scott G.
Portland
via Yelp (Five Stars)

I've had a friend that has been telling me about Tim and the rest of the Luxe Autohaus family for years. The picture he painted sounded too good to be true: zero sales pressure, the highest quality vehicles, and prices that compete with anyone else. I've been to dealers before that are supposed to feel like this until you leave the sales office feeling awful; I swore I would never go to one again. My friend stayed persistent with his recommendation until he finally offered to take me to lunch and stop by the dealership.

The folks at Luxe Autohaus lived up to all the gushing (and then some). The closest thing to a sales pitch was asking us which cars we wanted keys for. They sent each of us out of the expansive indoor showroom in the nicest cars we had ever driven.

The buying process for the dream car I never thought I could afford (BMW Z4) was as easy as could be. I spent considerably more time talking to Tim about tech stuff and Halloween plans than it took to do the paperwork. Jacob (the member of the team that takes all the beautiful pictures) even offered me a slice of the gourmet pizza they just purchased for dinner. It felt like going over to a friend's house to say "hi" but then driving home in a new vehicle.

The friendly treatment didn't stop after I drove off the lot either. I'm sure they know I wouldn't buy a car somewhere else.

Doug B.
Portland
via Yelp (Five Stars)

Jacob,

Just a quick note say thank you for all the extra effort to make my purchase of the Mustang GT/ CS a trouble free and pleasant experience. No surprises when I arrived and appreciated the pick up service from the Airport.

Made it back to British Columbia without a hitch and really enjoyed the drive. I would recommend LUXE AutoHaus to anyone looking for a premium Automobile.

Garth Nye
Victoria BC

Tim,

I don’t generally write testimonials on great customer service, but in this case need to tell you that buying a car from you this week (BMW 328i) was the best car buying experience I have ever had. I’ve purchased a dozen or so vehicles over the years, many from dealers which is always a dreadful experience. In this case, you quickly replied to my email questions about the car. When I came in, I was exceptionally pleased with the “no pressure” atmosphere. You quickly handed over the keys and let me take the car for a nice test drive. I thought your pricing was very fair and felt very good about the trade-in value on my Tahoe.

My wife just loves the beautiful 2008 BMW 328i hardtop convertible I purchased from you. In fact, I have not been able to drive it yet since the test drive – she is out showing it off to friends and family. I am hopeful that this weekend, I can try it out again.

Thanks for the great experience and I have already been telling my friends about this place.

Thanks again!!

Mark Humphrey
Clackamas, OR

Jake, Tim, Joshua and Luxe Auto,

Thank you so much for the best car buying experience we've ever had! From the first call I made about the car to driving out of your dealership you were all very professional, accomodating and extremely easy to work with.

We have been to many dealerships and bought many cars and Luxe was the first dealership we were excited to buy a car from. Jake was great to work with, he is knowledgeable, helpful, friendly and not pushy at all.

Your cars were in fantastic shape inside and out, and the indoor showroom is great for the great northwest weather we have grown to love. We love our Black on Black 2007 328i Sport Sedan (with heated seats, a must!), it has already been mistaken for a 2011 because it is in such great shape! I will be telling everyone I know about Luxe and cant wait to return for our next car in a few years!

Thanks again,

John and Andrea

Joshua, Jacob, Tim:

Just wanted to say Hello and Happy Holidays -- I am loving the "Beetle Convertible" -- & to say thanks again for your advice in assisting me making my choice!!

LUXE Autohaus you're the best!

Pamela Stefani

Jake, Shellie and LUXE Team,

Just wanted to express my gratitude for helping me through this entire process.....from buying a car (Audi A4) from you, to selling it via consignment. I've received both checks in the mail. Both of the experiences were great and Jake has been professional throughout the entire process. I wish that I still had my car, but unfortunately, the timing just wasn't right. I was especially surprised at how easy the consignment process was. I have an extremely busy schedule during the week, and it would have been a headache to arrange and coordinate test drives. I firmly believe that selling it through consignment brought a higher price point for the car, thereby offsetting the fee that you charge for the service. Lastly, I know this sounds "parental", but it was nice to hear that the car was sold to some nice people that will no doubt take good care of it.

In the future, should I consider another preowned vehicle, I will definitely consider coming to you for business. I have mentioned LUXE to several of my friends, and they have mentioned that they would also consider using your services in the future. Wishing you well this coming holiday season.

Leong

Hi Tim and Sena

Just a quick note to let you know that I was very pleased with our transaction on the Lexus LX 450 (aka Toyota Landcruiser). We'll be up someday to get the front seat adjusted, but can't seem to let go of the car long enough to do it. Ordinarily, I'd be worried and have gotten it repaired immediately but with my interaction with your business, I am completely relaxed about it. I was impressed that the vehicle has been in good shape for the miles - even after the sale. It's not unusual when buying used cars, as you know, to sign the papers only to have the "check engine" light illuminate on the way home. Your mechanic and detail shop did a great job.

Thank you too for getting my Jetta TDI sold at top dollar. It was nice to be able to consign it and have repeated status updates from Jake - and then the communication with me before getting final sale authorization. The transaction went exactly as I would have wanted it to.

Having owned as many vehicles as we have (my poor wife), there's a good chance we'll buy another - and VERY high likelihood that it will be from Luxe Auto.

Pete

To Tim and Sena:

I recently bought a 2006 BMW X-3 from you and I was very impressed. I was pleased with the indoor showroom with calm classical music playing and the fact that I looked around a bit before anyone approached me. Your salesman Jacob Clark was professional and engaging. He even helped me get both my old and new car home! I was pleasantly surprised to only interact with one person start to finish. The process was not stressful and that is a reflection of the design of your company and the quality of your people. I am just as pleased with my BMW as I am with your company and the service by Jacob Clark. You have a fine employee and a great showroom and car buying process. Had I known it would be such a positive experience, I'd have bought the car months ago!

Thanks for the great experience, hats off to Jake!

John P. Hahn
Vancouver

(John bought an X3 from us, and then came back for a 328i sedan for his wife. Well over a third of our sales are to previous customers, and well over half are to repeat customers and/or referrals from our customers!)

luxe autohaus is THE coolest, most trustworthy place to buy a previously owned vehicle in Portland. the staff is friendly, down to earth, and knowledgable.

Jen D.
Portland
via Yelp (Five Stars)

I wish Yelp had a ten star option, because that is what Luxe deserves. They made everything so easy. No pressure, no haggling. It was fast, fun and surprisingly simple. I drove off in my new car, left my old one to be consigned and they sold it in just 1 day! I am absolutely shocked by how painless this exeperience was. Thank you so much Luxe.

Darcie A.
Portland
via Yelp (Five Stars)

Hey Tim, we just signed at the bank so you should have the check next week. The window sticker for the car was tucked in between the seat so we have that. Thanks for the best car buying experience we have ever had. We will definitely buy from your company again.

Pat & Katy

Oomah is so happy with her car, thank you so much Tim, I will refer you to everyone I know in the market.

Jay Jaffee

Hi Mike:

I bought an 05 BMW 330i from you about a month ago, it was the bright red one. This is just a note to say how pleased I am with this car. I use it every day to commute about 35 miles one way and look forward to this trip because I get to drive a suberb car. Thank you so much for sending the owner's package too--the car had rain sensing wipers that I did not even know it had! It was a pleasure dealing with your company and I would recommend you to anyone who wants a used BMW. Your prices are fair and your cars are near perfect.

Pat Atchison
Olympia, WA

I would like to share a pleasant experience I had last week. I bought a car from a dealership. I know, I know; that is an oxymoron; but it actually happened. I went to a place called LUXE Autohaus to look at an auto I had seen online. My wife and I walked into their warehouse and walked around looking at their beautiful inventory, with no interruptions. We found the car we wanted and I went looking for a salesman. You read that correctly, I went looking for a salesman. Absolutely no pressure to buy. A young man came out and answered all my questions. He then handed me the keys to my dream car and said, "Take it out and see if you are going to enjoy driving this car." I did and I did. I thought the next step would be a real pain, not so. We sat with the salesman and an owner face to face and reached a price that was well within our comfort level. We are now the proud owners of our dream car. I would not only recommend the LUXE experience, I would highly recommend the LUXE experience. They are special.

Tony Eggers
Vancouver, WA

Mike and Jacob (and the LUXE family!),

I LOVE MY BMW! I LOVE LUXE!
My friends are getting sick of me talking about you guys :) so I decided to write about you to the Portland Mercury! I don't know if they will read it, but here's what I sent them:

I am a HUGE Mercury fan and in fact have relied heavily upon the recommendations and suggestions of the writers since moving from out of state a few years ago. I have really enjoyed your prior issues of Portland's Best Of.... and wanted to share with you a recent "Best Of" personal experience. Purchasing a new car is a dreaded experience for me. I have always felt taken advantage of, mislead, over sold and generally exhausted. A friend recommended an on-line dealership that she heard of called LUXE Autohaus (www.luxeauto.com). All of their inventory and great prices are on-line, and come to find out they are a family business located here in NE Portland in a huge warehouse off Sandy Blvd. Everyone on staff was so nice and genuine. They provided me the service records, the CarFax report and assistance with financing. I felt like I was working with my big brother on purchasing a car. I drove off in a great new car and felt not only that I received a wonderful deal, and I was treated with true respect and consideration. I LOVE these guys and think everyone in Portland should know about this local business that is truly a hidden jewel. My Best Car Buying Experience EVER......LUXE Autohaus

Thanks again you guys! You ROCK!
Michelle

To Tim, Michael, Shellie, Thanks!

Hi Guys, This is Monte Hensley. My wife and I bought a 2004 BMW Z4 from Mike last month. We came up to see the car and find out if my long legs would fit. Mike had us take it out for a drive and that was all it took! Mike helped us a lot so we could come up later in the week and pick up the car. There were a few things that had me concerned at first but after a few phone calls everything was made perfect. The car needed a owner's manual,front licence bracket, fuel card for gas promised. All these were supplied at no extra cost to us. I think that goes to show how much you care about what your customers think of your business even after you get payed for the car. Thanks from the both of us! We tell everyone we see where we got the car!

Your friends, Monte & Roberta

Shellie and LUXE,

Thank you to all of you for making this possible. My sister just picked up the Porsche and it's everything she hoped for and more!

Many, many thanks!

Heidi

Hi Rob,

Thanks again for everything. We're very pleased thus far with the service we have received both before and after the car was sold. My wife is extremely happy with the car--now I just have to work to keep her from putting senseless miles on the car just to be driving it. Throughout the last week there has been a number of questionable "outings".....

Enjoy the remainder of your weekend and tell Jacob thanks again for me.

Kory Mahaffy

LUXE gang,

I'm very happy with the 330i ZHP. It was the right decision.

Have shared my LUXE story with lots of friends an co-workers.

Thanks again,

John Winkels

I am writing to thank you for your help last week leading to our third purchase of a car from you. Now we have a BMW X5 to match our two vintage Land Cruisers. Sharon and I hope the BMW will serve as a nice complement to the capabilities of the Land Cruisers.

Once again we enjoyed the opportunity to try an array of different vehicles in an atmosphere devoid of pressure. You will recollect we spent the entire afternoon on Tuesday driving different vehicles... which was both fun and informative. We returned on Wednesday and continued the fun leading to the BMW purchase. Thank you for pointing out the BMW and suggesting we try it.

I spent the entire day on Friday at German Master Tech here in Bend inspecting the car in detail. After a long day it was pronounced a fine value which certainly created smiles all around. This week we are embarking on adding personal touches to the car which are such fun. We appreciate the very competitive prices LUXE Autohaus offers on its vehicles. Ordinarily purchasing a vehicle is a difficult experience. You have made it fun!

We would also like to thank Mike Golden for the time he spent with us on Wednesday in completing the sale and paperwork. We had a good time and shared a number of stories about overlanding vehicles.

Finally we noted LUXE has significantly expanded your inventory of vehicles which adds to the value of a visit. The ability to drive Mercedes, Lexus, BMW, Land Rover, Porsche, Land Cruiser under on roof is pretty neat... as we experienced.

Very best regards,
Dr. Stephen Russell

Hi there guys -

This is Paul Wille, I bought a black 2006 BMW 325i from you a year and a half ago, and my girlfriend and I came in recently to test drive the Mini JCW and 545i. I understand my friend Derek just bought a Z4 from you. I wanted to personally thank you for taking good care of him on both his trade-in and the purchase price of the Z4. I recommended he visit you all after my excellent experience, and I'm thrilled that he had just as good of an experience as well.

Much appreciated,

--Paul

Hi Dan,

The BMW 325 wagon arrived in Berkeley in dusty but good (excellent) condition early Thursday evening. It's a beautiful car inside and out, and the sports car handling exceeds my expectation of the BMW driving experience. The numerous options and standard features included are a bit overwhelming, but I'm slowly figuring out how everything works which is great fun as well. My next act will be to find a sinuous hill road for testing the manual mode of the Steptronic transmission!

Let me know if you learn whether the previous owner completed the 30,000 mile dealer service for warranty. Or, just tell me how I might find that information via a BMW vehicle data file.

Thank you for all your patient helpfulness, and for a pleasant buying experience from afar. Susan was equally complimentary of Shellie's friendly assistance.

Steve C., BMW instant convert

[Tim's response]

Hi Steve,

I'm the owner of LUXE, and I'm covering Dan's email as he's off today. I'm thrilled that you love your new car, and equally pleased that your experiences with Dan and Shelly were satisfying. Your feedback is enormously helpful, and is energizing to all of us here.

Your wagon was just serviced here in Portland at Rasmussen BMW (http://www.rasmussenbmw.com/). It is completely current on all scheduled maintenance.

Obtaining records for your new car is as simple as bringing your key to the service department of any BMW dealership. The nearest dealership in Berkeley is Weatherford BMW (http://www.weatherfordbmw.com/partsservice/partsdept.jsp). On your first visit, you can also register yourself as the new owner to ensure that you receive notification for future scheduled maintenance intervals. You can also then register online for the BMW Owner's Circle (http://www.bmwusa.com/Standard/Content/Owner/Default.aspx), which is a great source of information.

Having lived in Berkeley for a spell (I'm a Cal Alum), I'll offer Grizzly Peak Rd. as a prime candidate in your search for a "sinuous hill road". Just keep an eye out for the cyclists -- they're not pylons, and it's not a slalom course :)

Thank you for the kind words, and for taking the time to relay them to us. If you have any further questions, know that we're eager to assist any time.

Cheers,
Tim

Tim,

I have been meaning to write you for a long time and let you know how much we appreciated your help and most of all your integrity both before and after the sale of our vehicle.

Our first impression walking into your showroom was the pristine showroom and the beautifully detailed cars. We were impressed with the details of the entire buying experience. We loved being able to drive the vehicle by ourselves and not feel rushed to make a decision about the sale. We were treated as valued guests and customers while in your show room and felt completely comfortable with Mike, who assisted us with our sale. He was very low pressure and seemed to know the vehicles that he was selling. The experience was enjoyable and---fun. Mike went above and beyond making sure that all members of the family were comfortable, fed and happy during the long decision making process.

After the sale of our vehicle we were once again impressed with your integrity dealing with a problem that became apparent after the sale of the vehicle. You treated us very fairly and we were once again impressed with how much LUXE values its customers. When you say that your relationship doesn't end with the sale you really mean it and when we walk into your showroom or speak with Mike, Dan or yourself we feel that we are treated as friends.

We really enjoy driving our 2003 325 xi Wagon and look forward to taking it up to the snow this winter. We are planning a long road trip over the holidays.

We often recount our extraordinary experience with your dealership and recommend LUXE to our friends.

Thank you and best wishes.

John and Judy Thompson

PS--Tell Dan a big thanks for helping our daughter with her class project last week. She really appreciated him taking the time to help her with her research.

Dear Friendly LUXE Team,

We just wanted to thank you for helping us out so much to get us a second car for our family. We love the Land Rover! You can count on us to refer business as much as possible and know that you've created very loyal customers.

Thanks LUXE!

X X O O
Casey, Rian, & Blake

Dear Dan:

I am writing to thank you once again for your help in finding us a beautiful 1997 Landcruiser. Everyone who has seen the car has remarked on its fine condition. This is the second vehicle we have purchased from you, and this experience duplicated the first: a fine vehicle as represented, a quiet and pleasant environment in which to evaluate the car, and straightforward discussions. Sharon and I thoroughly enjoyed the time with you and your staff.

I particularly want to thank you for the time you gave us to drive the vehicle and then examine it in detail. Once again I appreciated the nice, clean floors as I was sliding around under the vehicle to complete the extensive evaluation checklist Sharon and I had prepared. The result of this evaluation opportunity was not only a component of real fun, but more importantly no "suprises".

Finally, Sharon and I truly appreciated the opportunity to review our vehicle needs with you and then have you and Tim go "hunting" for such a vehicle. You truly succeeded and saved us time and money…and perhaps some heartache as well. Sharon and I believe you are offering a very valuable service, and we fully intend to continue to work with you to meet our vehicle needs in the future.

Thanks for your support!

Yours truly,

Stephen M Russell

Hello Michael,

I just wanted to drop you a quick note to let you know that I have a much more complete appreciation for BMW'S and the technology in these cars after spending time talking with you...I delight in information, and you seem to have done a great deal of research learning about them...

I came in today looking for a 530I, 2000-2003 sport model with 25M-75M and ended up driving your 540I M Sport, it was a terrific experience that I thoughly enjoyed...

Thanks!

Phillip

Dear Dan, Mike, Kristine, & Tim,

I'm lovin' the 540i! I tell everyone that I bought my first BMW from LUXE Autohaus.

The car is great! Your service was even better. Thanks for doing what you're doing!

Sincerely,

Kerwin

[a follow-up from Kerwin]

LUXE,

Thanks for getting me the maintenance docs I requested. Helps me in preparing for my next visit. The ride is awesome! The experience with Luxe is top notch! I'm telling everyone where I got the 540i!

Kerwin

Dear Dan,

We wanted to thank you again for the great deal on the Jeep Wrangler. Our daughter loves it! This was the best car buying experience we have had. It was the easiest and quickest. We appreciated the no hassle and no haggling and the straight forwardness. We have referred several friends to you and will definitely return again when we are ready to purchase that BMW.

Thanks again!

James, Julie, and Maranda Shumway

Buying a vehicle from Luxe Autohaus is an entirely different car buying experience. When I first walked into the dealership, intuitively I knew it had to owned by a couple. Sure enough, the owners are Tim Michaels and Sena McCarthy. In meeting him, he seemed like a down-to-earth gentlemen with no pretense coming from Alaska and more engrossed with his woodworking in the neighboring room. Although I never met her, in my opinion, only a woman would be brilliant enough to realize the importance of not only accommodating a man's car-buying needs, but also a woman's and especially a family's.

First of all, the inventory is housed in a giant warehouse, free from the elements. We bought our car in December just before Christmas so at Luxe Autohaus we didn't have to contend being in the bitter cold like at most car lots. I can also imagine it's convenient to be indoors during the blazing heat of summer or out of the annoying rain during most times of the year here in Portland. Yet, don't misunderstand, it's still certainly easy enough to test drive a vehicle simply by driving out the large warehouse doors.

There is also a living room setting off to one side of the warehouse with a state-of the-art massage chair, a large screen TV and a variety of DVD movies and video games. This may seem excessive but with kids in tow, it creates a nice convenience and reprieve from typically impatient youngsters. Even the smaller, simpler details such as the crayons, coloring books and children's books on the coffee table was perfect to occupy my 5-year-old while we studied the selection of cars.

Due to a great selection, we were able to narrow in on a few options that met our specifications and desires. In the end, my husband chose a beautiful, pristine top-of-the-line Audi that he drooled over. I, myself am the more practical, meticulous and skeptical one in the family but supported his choice because 1) I knew it was the car of his dreams and 2) I instinctively felt comfortable that we were in the right place to be buying this car and from the right people who care about the reputation they are building for themselves.

When it came time to negotiate on a price, the sales experience was equally pleasant. We popped in a DVD for my son so we could have uninterrupted time to deliberate and discuss terms of agreement. Really though, the true gem of the place is Sales Manager Dan Cohen-Peltier.

Dan proves that not all used car salespeople need to be smarmy and conniving. He is knowledgeable and patient, not uncommon among quality salespeople. But what is truly different about Dan are his zen-like traits. He is soft-spoken, listens well and is genuinely earnest -- a rare quality in any human being, let alone among people in sales. Yet, he doesn't sell himself or his establishment short. Instead, he creates a situation where everyone walks away content.

When I first viewed the website for Luxe Autohaus, I found it thorough and helpful since they obviously had what we were looking for; but initially I didn't think I would want to buy a car from this establishment because I got the impression it might be over-priced. However, our experience proved to be just the opposite. There was no denying that we had received a good deal. We purchased a fully-loaded, sporty Audi A6 4.2 Quattro that was not only everything we would want in a vehicle and well worth what we paid, but well below other dealerships we dealt with. Most importantly we knew the car was not only worth its current value, but would continue to hold its value even in years to come. And when we're ready to trade-in for a newer model down the line, I feel confidant in returning to Luxe Autohaus as well as recommending the dealership to others.

Thanks again for the extremely professional and equally enjoyable car buying experience.

All the best,

Abigail Collins and Gerard Gioio

Dear Dan:

Kimberly and I are thrilled with the Landcruiser we purchased through you. It was a lot of fun to arrive home last Wednesday evening with such a nice car...just what we needed. Indeed the car to date exceeds our expectations.

We enjoyed the buying experience through you. It was nice of you to allow us to drive the vehicle on our own. Further, we appreciate your tolerance of our compulsive and extensive evaluation of the car on-site. It paid dividends to us as an extensive inspection by German Master Tech here in Bend revealed no surprises whatsoever. I would like to know how you treated the cement floor that made sliding around on my back under the car a much more pleasant experience than usual. I had worn old clothes that day with the expectation of a greasy experience, but it never materialized.

This was our first visit to your operations, and I intend it will not be our last. The possibility of having you search for cars that meet our specific needs from time to time is very appealing to me. Furthermore, the quality and condition of this vehicle gives me confidence that your evaluation of cars as "excellent" is reliable.

In short, we thank you for a virtually ideal buying experience. Please use us as a reference when an individual wants to speak with a buyer.

Very best regards,

Stephen M Russell

Hi Dan,

Just a note of gratitude for being genuine, honest, and passionate toward Luxe Autohaus' business & philosophy. My experience was refreshing amidst other dealer visits from hell. I greatly appreciate the great service and the trust I felt in doing business with you. I will not hesitate to recommend Luxe to anyone.

On another note, I could not get in for a car inspection today, but have one scheduled tomorrow morning. I hope you'll still honor anything that may be astray, although I highly doubt anything is. I truly love that car.

Thanks again,

Kathryn

[Kathryn's car checked out fine. We have all of our vehicles independently inspected by experts in the respective makes, and we fix everything that needs to be fixed. We don't sell cars with deferred maintenance. We also routinely sell cars with a contingency that a second independent inspection by a mechanic chosen by the buyer shows no issues -- we'll even deliver the car to your mechanic!]

THANK YOU LUXE AUTOHAUS!

To all of you at Luxe; thank you for making our anniversary so special. Specifically, Dan and Tim for playing along and telling my husband the BMW was already sold. He was so disappointed; and telling him you'd try to find another, but couldn't promise one "as clean" was a great touch — perfect salt for the wound. And a special thank you to Sena for going the extra mile and preparing the car for surprise delivery with a big red bow!

My husband was very happy to see his anniversary present in the drive way — it's just what he always wanted!!

Thank you,

Alvin and Audrey Bland

Dan:

I don't know if you remember me, but I bought a red Mini the end of November. We shared a Fat Tire beer while I tried not to be too disconcerted over the lack of sales pressure and intimidation. I just want to tell you I absolutely love, love, love my little car, as does everyone else. I've even been introduced as, "this is Sherrie, she has a Mini". While I'm not sure it's a necessarily good thing that it is my most distinguishing factor, it still makes me glow proudly. The car is well-loved, always clean, and well cared for. And while it is small, I refuse to be convinced that it is too small for anything. I even managed to back a 7 foot Christmas tree in during the holidays with doors/hatch closed AND drive it home with my daughter and I in the car (she sat right behind me). After that, I knew we could do anything.

I have just wanted you to know. My life is much more fun since I wandered in that night wondering if I might find a way to move on from minivan weariness. Thanks for adding your personal touch to the wonderful experience. My little black-box micro mini you sent sits on the dash and is the perfect finishing touch (people have also started bringing me Mini matchbox cars — original and current — just out of the blue). I also take every opportunity to tell people where I got it — I get asked by strangers all the time — and sing the praises of Luxe Auto. I'm forever loyal.

I hope this finds you well AND still getting your morning exercise! I send best wishes.

Sherrie Evenson

PS: I never took off the white racing stripes and now can't imagine it.